Frequently Asked Questions (FAQ)
Here are answers to common queries about BESTEA, orders, payments, shipping, and more.
1) About BESTEA
Q: What is BESTEA?
A: BESTEA is a premium tea brand owned by Yummo Agro Products Pvt. Ltd., based in Tamil Nadu, India.
Q: Where are you located?
A: Yummo Agro Products Private Limited (Brand: BESTEA)
Registered Address: DR.NO.118/W-1/B-1, East Street, Muthulakampatti, Varadharajanagar, Melamangalam,
Theni, Tamil Nadu ‒ 625562, India
Phone: +91 9962388148 ¦ Email: enquire@bestea.co.in
2) Orders & Payments
Q: How can I place an order?
A: Browse our products, add items to cart, and proceed to secure checkout on our website.
Q: What payment methods do you accept?
A: Major credit/debit cards, UPI, net banking, and wallets through Razorpay.
Q: Is online payment safe?
A: Yes. We use Razorpay’s secure gateway with encryption and industry-standard protections. We do not store full card/UPI details.
3) Shipping & Delivery
Q: Do you deliver across India?
A: We ship to most serviceable pincodes in India through trusted courier partners.
Q: How long will delivery take?
A: Typically 5‒7 business days from dispatch, depending on location. Remote areas can take longer.
Q: How do I track my order?
A: You will receive an email/SMS with a tracking link once your order ships.
4) Cancellations, Returns & Refunds
Q: Can I cancel my order?
A: Yes, within 24 hours of placing it or before dispatch, whichever is earlier.
Q: What if I receive a wrong or damaged product?
A: Contact us within 48 hours of delivery with photos and your Order ID. We’ll arrange a replacement or refund after verification.
Q: Do you accept returns if I don’t like the product?
A: Since tea is a consumable, opened packages cannot be returned. Returns are accepted only for wrong, damaged, or defective items.
5) Product Information
Q: Are your teas natural?
A: Our teas are carefully sourced and blended to maintain natural quality.
Q: Do your teas have health benefits?
A: Tea may have general wellness benefits, but our products are not medical treatments. Consult a doctor for health concerns.
Q: How should I store tea?
A: Store in a cool, dry, dark place in an airtight container, away from direct sunlight and strong odors.
6) Contact & Support
Q: How can I reach you?
Phone: +91 99623 88148
Email: enquire@bestea.co.in