Refund & Cancellation Policy

Effective Date: September 04, 2025

Refund & Cancellation Policy

1) Order Cancellations

  • You may cancel an order within 24 hours of placing it or before dispatch, whichever is earlier.
  • To cancel, email enquire@bestea.co.in or call +91 9962388148 with your Order ID.
  • If already dispatched, cancellations are not possible; please see Returns.

2) Returns & Replacements (Consumable Goods)

We follow a no-return policy for opened/used tea products. Returns are accepted only when:

  • You receive a wrong item, or
  • The product is damaged/defective on arrival, or
  • The order is incomplete (missing items).

Notify us within 48 hours of delivery with photos and details. Upon approval, we will arrange a replacement or refund.

3) Non-Returnable/Non-Refundable

  • Opened, used, or partially consumed products.
  • Items without original packaging/labels.
  • Purchases during promotions/clearance (unless defective/damaged).
  • Delays caused by courier/network issues when the product arrives intact.

4) Refund Method & Timelines

  • Approved refunds are initiated within 7‒10 business days to the original payment method used (via Razorpay for online payments). Banks/payment networks may take additional time to credit.
  • If payment was via COD (when available), refunds will be processed via bank transfer or as communicated during support.

5) Return Shipping Costs

  • If the return is due to our error (wrong/damaged/defective), we bear return pickup charges.
  • For customer-initiated cancellations before dispatch, we issue a full refund of product value. Once dispatched, shipping charges are non-refundable.

6) How to Raise a Request

Email enquire@bestea.co.in with Order ID, photos (where applicable), and a brief description. Our team will respond within 1‒2 business days with next steps.

Contact (Refund/Cancellation Queries)

Yummo Agro Products Private Limited (Brand: BESTEA)
Registered Address: DR.NO.118/W-1/B-1, East Street, Muthulakampatti, Varadharajanagar, Melamangalam, Theni, Tamil Nadu ‒ 625562, India
Phone: +91 99623 88148
Email: enquire@bestea.co.in